Customers that are consumers (non business customers) have the right to revoke their order and return all products (revocation) within two weeks starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact (in writing) Honig's Europe through telefax, mail or email:
Honig's Europe s.r.o.
Pálkařská 225, 14000 Praha 4
It is not necessary to name any reason for the revocation.
Consequences of revocation
Customers get full refund if the goods are returned in their original condition to the Honig's Europe service center in Germany (return address is printed on the invoice). If the total order value was higher than 40 Euros or Honig's Europe shipped the wrong products according to the order Honig's Europe will cover the return shipping costs.
Note: Customers from outside the European Union are responsible for return shipping costs and subject to a 10% restocking fee if products are returned.